Apology and notice regarding communication failure
We would like to express our appreciation for using KDDI and OKINAWA CELLULAR communication services.
We deeply apologize for the extended inconvenience and trouble caused to customers nationwide using our communication services that began on 1:35 a.m. on Saturday, July 2, 2022.
We will take thorough measures to prevent such an event from occurring again, and the entire KDDI Group and company will work together to ensure the stable operation of our services.
Refunds to customers due to communication failure will be made as follows.
(Once ready, we will apply the deduction to billing starting from September.)